Kasutustingimused

The owner of the online store www.tertkakao.ee is Tert Kakao OÜ, registry code 16760055, located at Priisle tee 16, Lasnamäe district, 13914 Tallinn, Harju County, Estonia.

1. Validity of the sales contract, product and price information

These terms and conditions apply to purchases made through the online store.

The prices of the products sold in the online store are indicated next to the respective products. The delivery fee is added to the product price.

The delivery fee depends on the purchaser's location and the selected delivery method. The applicable delivery fee is displayed during the ordering process before the order is confirmed.

All prices are stated in euros (€) and include applicable taxes.

Product information is provided next to each product in the online store.

2. Placing an order and payment

To place an order, the purchaser adds the desired products to the shopping cart, enters the required information and selects the preferred delivery method.

The total amount payable, including the delivery fee, is displayed before the order is confirmed.

Payments are made through Montonio using the payment methods available in the online store.

Payment initiation services are provided by Montonio Finance UAB.

When making a payment, the purchaser may be redirected to the relevant payment environment. After completing the payment, the purchaser must return to the online store and confirm the order if required.

The sales contract is concluded when the order has been placed and the payment has been successfully completed.

If the ordered goods cannot be delivered, for example because the goods are out of stock, the purchaser will be informed as soon as possible and the amount paid will be refunded in accordance with applicable law.

3. Delivery

Goods are delivered to the countries available for selection during the ordering process in the online store.

The available delivery methods depend on the purchaser's location and are displayed during the ordering process.

The purchaser bears the delivery cost. The applicable delivery fee is displayed during the ordering process before the order is confirmed.

Orders within Estonia generally arrive within 2–4 business days.

Delivery times to other countries depend on the destination and the selected delivery method. The estimated delivery time is displayed during the ordering process where available.

Unless otherwise agreed with the purchaser, the order will be fulfilled no later than 30 days after the conclusion of the sales contract.

If the goods cannot be delivered within the agreed or stated delivery period, the purchaser will be informed as soon as possible.

4. Right of withdrawal

A legal person does not have the statutory 14-day right of withdrawal applicable to consumers.

A consumer has the right to withdraw from a distance contract within 14 days without giving a reason. In the case of goods, the withdrawal period generally begins when the consumer or a person designated by the consumer, other than the carrier, receives the goods.

The consumer may exercise the right of withdrawal by submitting an unequivocal withdrawal statement to office@tertkakao.ee or by using the withdrawal function available in the online store.

When exercising the right of withdrawal, the consumer must return the goods without undue delay and no later than 14 days after submitting the withdrawal statement.

The consumer bears the direct cost of returning the goods, unless the online store has agreed otherwise or has failed to inform the consumer in advance that the consumer is responsible for the return costs.

The online store will refund the payments received from the consumer, including the standard delivery cost paid for the original delivery, without undue delay and no later than 14 days after receiving the withdrawal statement. The online store may delay the refund until the returned goods have been received or the consumer has provided evidence that the goods have been returned, whichever occurs first.

The right of withdrawal does not apply in cases where an exception provided by law applies. This includes, among other things, goods that deteriorate or expire rapidly. Other statutory exceptions may also apply depending on the nature of the goods.

5. Defective goods and complaints

The online store is responsible for the non-conformity of goods with the terms of the sales contract where the non-conformity existed at the time of delivery.

For consumer sales, the online store is responsible for non-conformity that becomes apparent within two years from the delivery of the goods. If a non-conformity becomes apparent within the first year after delivery, it is presumed to have existed at the time of delivery unless the nature of the goods or the defect indicates otherwise or the online store proves otherwise.

The consumer should notify the online store of a defect as soon as possible and no later than two months after becoming aware of the defect.

Complaints can be submitted by e-mail to office@tertkakao.ee or by telephone at +372 58 770 600.

If the goods are defective and the online store is responsible for the defect, the consumer has the right to request that the goods be repaired or replaced. If repair or replacement is not possible, fails, or causes the consumer unreasonable inconvenience, the consumer may have the right to request a price reduction or withdraw from the sales contract in accordance with applicable law.

The online store will respond to a written complaint within 15 days. If the complaint cannot be resolved within that period, the online store will explain the reason for the delay and provide a reasonable additional deadline.

6. Direct marketing and processing of personal data

The online store processes the personal data provided by the purchaser for processing orders, payments and delivery of goods.

The online store may transfer the necessary personal data to service providers involved in payment processing and delivery.

Newsletters and promotional offers are sent to the purchaser's e-mail address only where the purchaser has given the required consent or where direct marketing is otherwise permitted by law.

The purchaser may withdraw consent to receive direct marketing at any time by contacting the online store or by following the instructions provided in the respective e-mail.

7. Settlement of disputes

Any complaints concerning the online store should first be submitted to Tert Kakao OÜ by e-mail at office@tertkakao.ee or by telephone at +372 58 770 600. The online store will make reasonable efforts to resolve the matter directly with the purchaser.

If the purchaser and the online store are unable to resolve a consumer dispute by agreement, the consumer may contact the Consumer Disputes Committee (Tarbijavaidluste komisjon) in Estonia.

The resolution of disputes by the Consumer Disputes Committee is free of charge for the consumer.

If the dispute cannot be resolved through the Consumer Disputes Committee, the parties may turn to the court in accordance with applicable law.